Digital & personal -CX in the insurance market

“CX or nothing”? Our guest today is so disarmingly honest about the situation in his own industry. However, that was the case even when the term itself did not even exist. After taking out insurance, apart from a long contract and a few documents, you literally have nothing “in your hands”. The value of what you have just spent money on here is only shown in the customer experience. From the tariff selection process to the Moment of Truth — the response in the event of a claim. But what is changing massively is the importance of technology, especially digital channels. And this is where Allianz Technology comes in. What role does IT play in the modern insurance market? How do “digital” and “personal” appear as partners and not as antagonists? And what does an old hand like Allianz have ahead of any insurtech competitor, no matter how trendy, when it comes to CX? That and more in more than 50 minutes of concentrated CX plain text.